EngagementWORKS
Changing Lives
NPS, CSAT, CES, XYZ — when it comes to customer engagement, we don’t need more acronyms, we need more humanity. With The Human Priority® approach to customer engagement, you’ll do more than just make the sale, you’ll make your customer’s day, again and again. We’ll help you get to know your customer on a whole new level so that doing business with you makes them feel seen, heard and leaves them wanting more.
No one wants to make their customers miserable but sometimes it’s hard to See.
Fortunately, we’re experts at showing you your blindspots and uncovering what your customers really think.
It should be easy. You have a great product. The service you offer is the best out there. You’re ready to change
customers’ lives for the better. But it doesn’t matter how hard you work, your customers don’t come back or don’t
even show up, your employees are stressed (the ones who haven’t already quit) and the bad reviews keep coming.
While we can’t always make it easy, we can provide the insights you need to first see and then correct the problems
that are getting in the way. Together, we’ll create a plan to remove the roadblocks and deliver the tremendous value
that you know your team is capable of providing.
Change your customer service from a liability to one of your biggest assets.
It all starts with people. But it’s easy to lose sight of the customer (and even your employees) when there’s so much
to do each day. We specialize in helping you see your people clearly. Together, we’ll bring the humanity back into
your business so that every customer interaction creates relationship and engagement and turns your customers into
raving fans.
Leave No Stone
Unturned
Our customer experience assessments are so comprehensive, you’ll gain incredible insights into opportunities to wow your customer.
Reengineer Every Process
We’ll work with you to take a close look at every system and process to make sure that they’re contributing to (and not getting in the way of) an amazing customer experience.
Empower Your Employees
Your employees want to help. Give them the tools they need to serve your customers and solve issues when they arise. There’s no better feeling than knowing you made a difference today.
Deliver Extraordinary Value
Customer experience should be delightful. A wonderful exchange can boost the perceived value of your product and give your brand that magical feeling that so few companies ever achieve.
Build Long-lasting Relationships
Customers want more from brands than just a transaction. Create the trust and deep connection that will turn customers into brand champions that come back again and again (and bring their friends).
The EngagementWORKS Process
If you’ve made it this far, it’s clear you care deeply about your customers and how you impact their lives. Here’s the
good news: you’re already on the right path. We’re ready to help you follow through on your commitments to make
things better. Whether it’s smoothing out a few rough patches or tackling a massive issue, you’re in the right place.
Together, we will:
1.
Take a deep-dive into your customer experience through focused conversations and
assessments.
2.
Map the customer journey from beginning to end including every potential touchpoint and
branching path.
3.
Develop a plan to reengineer each process and system to reach your desired outcomes.
4.
Employ methods to close all the loops and make sure that processes are working and your team is empowered.
EngagementWORKS
Activity Menu
Gain Valuable Insights
Customer Assessments
Focus Groups
Journey Mapping
Champion Your Team
Training Curriculum
Professional Development
Recognition Programs
Wow Your Clients
Satisfaction Tracking
Process Reengineering
Experience Campaigns
Why Choose Us?
People-first approach to the customer experience grounded in empathy
Proven track record of engineering and reengineering customer journeys
Change management experts skilled in helping organizations shift their thinking about customer experience
Conducted 1000s of targeted customer evaluations and assessments
Testimonial
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Organization
our services
GrowthWORKS
Gaining Business
We help you tell your story in a clear and compelling way so you can get the funds you need to help the people you serve.
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GrowthWORKS
Gaining Business
- Customized Growth Plans
- Targeted Opportunity Analysis
- Facilitated Decision Making
- Winning Proposal Responses
EmployeeWORKS
Achieving Together
We help you build a phenomenal employee experience, and collaborative culture, that serves your employees and your business.
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EmployeeWORKS
Achieving Together
- People-Centric Planning
- Change Management Campaigns
- Project Management Support
- Stakeholder Communication Plans
ActionWORKS
Evolving Well
We help you adapt and innovate to succeed in any industry with appropriate, change-ready solutions.
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Learn More
ActionWORKS
Evolving Well
- People-Centric Planning
- Change Management Campaigns
- Project Management Support
- Stakeholder Communication Plans
Need to talk to us right away? Book an appointment
Get Started
Thank you for your interest in connecting with The Human Priority. We welcome the opportunity to hear from you. You can reach us via the following contact information:
